• Website: Place your order securely and at any time through our online shopping cart using Visa, Mastercard, Discover or Paypal [Paypal will also process Amex cards - opening a Paypal account is not necessary]. U.S. billing addresses only. Online orders are processed through a secure server and credit card information is encrypted. A note about secure pages: The web pages where personal information will be used are secure pages. A secure web page will have "https://" at the beginning of the page address (at the top of the screen) and some browsers will display a yellow lock box at the bottom (usually right corner) of the browser screen. Regular web pages/product pages have "http://" at the beginning of the web page address. Secure pages are used once the checkout process has begun. The rest of the catalog is run in regular mode.

SHIPPING
U.S. addresses only. Credit card and Paypal orders will ship within 24-48 hours (excluding weekends and holidays) of order processing. Orders paid for by electronic check or a check mailed in are shipped once payment has cleared (usually 4 business days). We ship via UPS GROUND, FEDEX or USPS. UPS and FEDEX do not ship to PO boxes. Please note that USPS does not provide tracking information. If a tracking number is necessary, please choose UPS or FedEx as your shipping method. The following are shipping charges based on order totals (Table Rates). These rates apply to orders that are phoned in:

• Up to $50.00 ... $8.95
• $50.01 to $100.00 ... $9.95
• $100.01 to $200.00 ... 10%
• Over $200.00 ... 8%

Estimated delivery times (not guaranteed):
USPS (Post Office) Ground Service: 4-14 business days
USPS (Post Office) Priority Mail: 3-7 business days
UPS Ground: Please click here: UPS TRANSIT MAP for estimated days in transit.
*When estimating days in transit, do not include Saturdays, Sundays, holidays or the day the package is placed with the shipper. Shipping tends to be slower during holiday seasons.
We do not guarantee delivery times. Transit times are estimates.

PRODUCT AVAILABILITY
Real-time inventory status is available directly from our website. Occasionally, for various reasons, a product's inventory may not have been updated (for instance when orders are placed by phone rather than through our website). With the exception of these rare instances when an item has not yet been updated, all items are in stock unless otherwise noted. If you place a higher quantity in your shopping cart than we currently have in stock, a message will be displayed notifying you of the product's status. In this case you will have the option of placing a special order for the additional quantity (please see SPECIAL ORDERS below). Orders listed with a special order status of "yes" are still being carried by the manufacturer (this does not guarantee the manufacturer has the item in stock). Orders with a special order status of "no" should be verified with us prior to placing your order. If the item is listed as "discontinued", "out of print", etc., the item can not be special ordered.

SPECIAL ORDERS - BACKORDERS
If you choose to purchase items in a higher quantity than we currently have in stock, we will place a special order with the manufacturer for the additional quantity, normally within 24-48 business hours (smaller orders may take longer as we have to meet our distributors minimum order requirements when placing an order). You will be able to let us know how you prefer to have your backorders handled during the checkout process. *Backorders under $5.00 (shipping separately) are subject to cancellation. *Please note: If your order requires a backorder and you choose to have your order shipped in two shipments, the first shipment will be mailed using the carrier of your choice and the backordered shipment will be shipped the least expensive method.

If you need your special order by a certain date, please include this date in the "Request By Date" box during checkout. We will notify you as soon as possible if we are unable to ship by this date and cancel the order if you so choose.

DAMAGES/SHORTAGES/CLAIMS
Please contact us within 48 hours of receipt of your package to report any problems with your order.

RETURNS
If you are not satisfied with your purchase you may return it to us, in salable condition, within 30 days of purchase for a refund of the cost of the merchandise returned. Shipping charges are nonrefundable unless there has been an error on our part. Please send an email to sales@myfavoriteplush.com with "Return Order" in the subject line and let us know that your order is being returned. Please retain all return shipping receipts and tracking/delivery confirmation numbers (we are not responsible for returns that are lost in transit) until the refund process is completed. Refunds require up to one week to process once we have received the returned product. You will be notified via email once a credit has been issued. Any special orders/backorders (products that were ordered on behalf of a customer because we did not carry the desired quantity in stock) over $50.00 that are returned for any reason other than an error on our part will be subject to a 20% restocking fee.

ORDERS THAT CAN NOT BE PROCESSED
Orders can not be processed for any account which is unsettled. We reserve the right to refuse to process orders for any customer who has disregarded our policies. Please contact us before placing your order if you have any questions about our policies.

CANCELLATIONS
Orders may be cancelled at any time prior to shipment. Once orders have been shipped, they are subject to our return policy. Please keep in mind that we do try to ship as soon as possible after an order has been processed. Please email your cancellation request to sales@myfavoriteplush.com. Please put "Cancel Order" in the subject area so that your request will be processed as quickly as possible. You will receive a confirmation from us via email once your request has been received. Cancellation requests can only be processed before an order has shipped. Once an order has shipped, please refer to our return policy.

Noncontiguous U.S. Shipments
Ceramics and other fragile items (mugs, frames, vases, etc.) are only available for shipment within the 48 contiguous United States. If you have any questions about what can be shipped overseas (Alaska, Hawaii, Puerto Rico, and other U.S. territories), please contact us prior to placing your order.

CUSTOMER SERVICE
If you have any problems with your order, please let us know and we will do our best to work something out to your pleasing. Your satisfaction is important to us and we will do our best to make your shopping experience with us enjoyable. Please feel free to email us at sales@myfavoriteplush.com or call with any questions you may have. Thank you.